Frequently Asked Questions
Everything you need to know about your dance gear and orders.
How do I determine the correct size for ballet slippers and pointe shoes?
Dance shoe sizing often differs from standard street shoes. We provide detailed size charts on each product page. For pointe shoes, we highly recommend a professional fitting, but for replacements, you should generally follow the manufacturer-specific European or UK sizing listed.
What is your return policy on tights and undergarments?
For hygiene reasons, tights, undergarments, and hair accessories can only be returned if they are unopened and in their original, sealed packaging. Once opened, these items are final sale.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Shipping times vary by location, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for urgent performance needs.
Do you offer group discounts for dance studios or teams?
Yes, we offer bulk pricing for verified dance studios, schools, and competitive teams. Please contact our support team with your tax ID and quantity requirements to receive a custom quote.
Can I exchange an item if it doesn't fit?
Absolutely. We offer a 30-day exchange window for unworn items with original tags attached. Simply visit our Returns Portal to start the process and print your prepaid exchange label.
Are your leotards moisture-wicking?
Most of our performance-grade leotards are made from advanced nylon-spandex blends or Supplex fabrics designed to wick sweat away and keep dancers cool during intense rehearsals.